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Customer Success Manager
SUMET
Dar es Salaam, Tanzania
About the job
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer success leadership experience and help customers success agents achieve their desired goals.
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Responsibilities
Qualifications
SUMET
Dar es Salaam, Tanzania
About the job
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer success leadership experience and help customers success agents achieve their desired goals.
Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
Responsibilities
- Own overall relationship with assigned clients
- Own a customer success agents
- Ensure retention and satisfaction of all assigned clients
- Main driver of telesales turnovers
- Achieve the company goals and strategy
- Monitor/generate routine reports
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)Qualifications
- Bachelor's degree or equivalent experience
- +5 years Experience in customer success
- +3 years Experience in a leadership position
- Strong written and verbal communication skills
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction
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